ArtFixPro LLC · Warranty & property protection
Report a problem within 90 days of the job. We correct defects in our installation or assembly work at no charge, and if our improper or negligent work directly damages your property, we arrange repairs or compensation up to $1,000 per incident. Larger claims are referred to our liability insurer for review; insurance payment depends on the policy and isn't automatic.
The short version
Three separate things: correcting our own work, paying for damage our faulty work causes, and what happens with larger claims. Each comes with conditions, and they sit right next to each promise on this page.
| Provided by | ArtFixPro LLC, New York |
|---|---|
| Applies to | Installation and assembly work done by the installers we send, on services booked on or after January 1, 2026. Services covered |
| Reporting period | 90 days from completion of the work |
| Policy version | Version 2 |
| Effective date | January 1, 2026 |
| Last updated | |
| Claims and questions | info@artfixpro.com |
At a glance
Workmanship, property damage and product faults are handled differently. The $1,000 limit applies only to property damage compensation; it never reduces our promise to correct covered workmanship defects.
| Situation | What ArtFixPro does, and the limits |
|---|---|
| A defect in our installation or assembly work, found within 90 days | We inspect it at no charge, even if the cause turns out not to be our work, and correct our work with no charge for the corrective visit, the labor or the ordinary fastening materials needed to fix our mistake. Limits: the defect must come from our workmanship, and the 90 days run from completion of the original service. The $1,000 limit does not apply to correcting our work. |
| Physical damage to your property caused by our improper or negligent work | We arrange reasonable repairs or pay compensation under our voluntary commitment. Limits: up to $1,000 total per incident, not per item, and not an automatic payment. Report the damage within 90 days of completion of the work. The cause and the amount must be reasonably established. |
| Damage valued above $1,000 | We refer the claim to our liability insurer and cooperate with its review. Limits: coverage and any payment depend on the policy's terms, limits and exclusions and on the facts. No insurance payment is guaranteed. |
| A fault in the product itself: the TV, mount, rod, blind, furniture or AC unit | We tell you what we found and point you to the manufacturer's or seller's warranty. Limits: not covered by our workmanship warranty, unless our work caused or contributed to the problem. |
| Your rights under applicable law | Nothing on this page takes them away. This policy is voluntary and is not your only remedy. |
Correcting our work
The warranty lasts 90 calendar days from completion of the original service. It covers defects caused by how we installed or assembled something, not the product itself.
Tell us about the problem within the 90 days. We inspect it, in person or from photos and video when that's enough, and if the defect comes from our work, we correct it. We don't charge for the corrective visit, the labor, or the ordinary fastening materials, such as anchors, screws and bolts, needed to correct our mistake.
The inspection is free, even if the problem turns out not to be caused by our work. In that case we explain what we found, and any paid work is quoted and agreed with you before it starts.
If a TV stops turning on, a motorized shade stops responding or a bracket arm cracks on its own, that points to the product and its manufacturer's warranty, not necessarily to our installation. The reverse is also true: a product problem doesn't automatically rule out our work. We look at what actually caused it.
Tell us as soon as you notice something wrong. Both commitments on this page, free correction of our work and our property damage commitment, cover problems reported within 90 days of completion of the work. That period doesn't end your rights under the law. See your rights under the law.
Damage caused by our work
If our improper installation or negligent workmanship directly causes physical damage to your property and you report it within 90 days of the completion of the work, ArtFixPro LLC will arrange reasonable repairs or provide compensation under our voluntary property damage commitment, up to a total of $1,000 per incident. Claims exceeding this amount will be referred to our liability insurer for review. Insurance coverage and any payment depend on the applicable policy and the circumstances of the claim. This voluntary commitment is not your exclusive remedy, and it does not limit any rights or liabilities under applicable law.
We use the reasonable cost of repairing the damaged property. If repair isn't reasonably possible or doesn't make economic sense, we use the item's fair market value immediately before the incident, subject to applicable law.
Examples
Simplified examples, each reported within 90 days of the job. In each one, the outcome depends on the cause, the value of the damage, the $1,000 per-incident limit and, for larger claims, the insurer's review.
We correct the installation at no charge. The damage to the TV and anything it hit is handled under our property damage commitment: reasonable repair costs, or the TV's fair market value just before the fall if it can't reasonably be repaired, up to $1,000 total for the incident.
If the damage is worth more, we refer the claim to our liability insurer, which reviews it under its policy. Payment of the rest isn't guaranteed.
We correct the shelf installation under the warranty. The flooring repair and anything on the shelf that broke are one incident: we cover reasonable repair cost or fair market value, up to $1,000 total for the incident.
If the inspection shows the shelf was loaded far beyond what it was installed to hold, or was later moved or altered, the cause matters: the commitment covers damage directly caused by our faulty work.
We correct the installation, and the mirror and anything it damaged are valued at reasonable repair cost or fair market value just before the fall. Our direct commitment covers up to $1,000 for the incident.
If the total is higher, say an antique mirror and a damaged vanity, we refer the claim to our insurer for review. We can't promise that the insurer pays the balance.
The TV is still on the wall and the mount is secure, so this points to the TV itself, which is a matter for its manufacturer's warranty. We'll tell you what we saw.
If our work did cause the problem, for example a power cable pinched during mounting, we handle it as described above.
If the bracket failed because of a manufacturing defect, its manufacturer or seller is responsible for the part.
If it failed because we installed it incorrectly, such as with the wrong anchors, missing bolts or not following its instructions, that's our workmanship, and the warranty and the damage commitment apply.
Insurance
ArtFixPro LLC carries liability insurance. This is how it relates to the commitments on this page.
Exclusions
Some problems have nothing to do with our work. Others look like exclusions but aren't. Both columns apply together.
Scope
These commitments come from ArtFixPro LLC and apply to installation and assembly work done by the installers we send.
In a full-service move or business relocation, the installation and assembly work, such as mounting, hanging, curtains and furniture assembly, is covered in the same way. Packing, handling and transport of belongings are not covered by this page. Ask us how belongings are protected before you book a move.
Claims
The same steps work for a warranty repair, a damage claim or an installation that looks unsafe.
A missing receipt doesn't automatically rule out a claim. Please don't send bank or card details by email.
If something looks loose or unsafe, stop using it and keep people and pets away. You don't have to leave a dangerous installation in place for us to see it.
Write to info@artfixpro.com. If it's urgent, also call or text (917) 498-1863. To use the commitments on this page, report within 90 days of the completion of the work.
The service date, the installation address and a short description of what happened.
Photos or video, plus anything that helps, such as your invoice, receipts or repair estimates. Keep the parts, like the bracket, screws, anchors and broken pieces, if you safely can.
When it's appropriate, we arrange a reasonable time to inspect the installation or the damage. The inspection is free.
We review the issue, tell you what we found, and arrange the correction, repair, compensation or insurance claim that applies.
Your rights
This page describes voluntary commitments by ArtFixPro LLC. They add to your rights under applicable law; they don't replace or reduce them, and they aren't your only remedy.
Nothing here limits rights or liabilities that cannot lawfully be limited, including responsibility for bodily injury, gross negligence or intentional misconduct. Using our services doesn't mean you give up any claim.
When the 90 days end, free correction of workmanship defects and the voluntary property damage commitment end with them. Rights and liabilities that arise under applicable law are not limited by these 90 days.
Policy version
This is version 2 of the ArtFixPro warranty and property damage policy. It is effective January 1, 2026 and was last updated on .
Which bookings it covers. This policy applies to services booked on or after January 1, 2026, including jobs completed before this page was published. The 90 days still run from completion of the work. If the terms that applied when you booked give you more protection on any point, we apply those terms instead.
Earlier bookings. Services booked before January 1, 2026 remain covered by the warranty terms that applied when they were booked.
Version 1 was the 90-day warranty in our earlier Terms and Conditions. It continues to apply to services booked before January 1, 2026.
When we change this policy, we update the version number and dates on this page. A change doesn't reduce the protection for services booked before it takes effect.
Questions
Short answers. Each one includes the conditions that apply to it.
Defects caused by our installation or assembly work that show up within 90 calendar days of completing the original service: a TV bracket that wasn't properly secured, anchors or fasteners installed incorrectly, a shelf, mirror or artwork our team didn't secure properly, a curtain rod, ceiling track or blind mounted incorrectly, or a furniture assembly mistake. We inspect the issue and correct our work without charging for the inspection, the corrective visit, the labor or the ordinary fastening materials needed. It's a workmanship warranty, not a product warranty: faults in the TV, mount, rod, blinds or furniture themselves are a matter for their manufacturer or seller.
No. We don't charge for inspecting a problem you report under this policy, even if it turns out not to be caused by our work. In that case we explain what we found, and any paid work is quoted and agreed with you before it starts.
Make the area safe, then email info@artfixpro.com within 90 days of the job with the service date, the address, and photos or video. If our improper installation caused the fall, we correct the installation at no charge, and the damage to the TV and anything it hit is handled under our property damage commitment: reasonable repairs or compensation, up to $1,000 total for the incident. If the damage is larger, we refer the claim to our liability insurer for review. Insurance payment depends on the policy and the facts and isn't guaranteed.
Yes, if the TV was damaged by our improper or negligent work, such as a bracket we didn't secure correctly, and you report it within 90 days of the job. We cover the reasonable cost of repair or, if the TV can't reasonably be repaired, its fair market value just before the incident, up to $1,000 total per incident under our voluntary commitment. That is not automatically the original purchase price or a brand-new replacement. Damage above $1,000 is referred to our liability insurer, which reviews it under its policy. A TV that fails on its own, without damage caused by our work, is covered by its manufacturer's warranty, not ours.
Per incident. $1,000 is the most we provide directly under our voluntary commitment for all the damage from one incident; a shelf that falls and damages both the floor and a vase is one incident with one $1,000 limit. It's a maximum, not an automatic payment, and the damage must be caused by our improper or negligent work. The limit doesn't reduce our separate promise to correct covered workmanship defects, and it isn't an insurance deductible.
We refer the claim to our liability insurer and cooperate with its investigation. Our voluntary commitment of up to $1,000 for the incident still applies, and payments are coordinated so the same loss isn't paid twice. Whether the insurer pays more, and how much, depends on its policy terms, limits and exclusions and on the facts; it isn't automatic. The insurer's review doesn't end your rights against ArtFixPro, and an insurer's denial doesn't by itself mean ArtFixPro has no legal responsibility.
No. ArtFixPro LLC carries liability insurance and reports potentially covered claims to its insurer, but coverage and any payment depend on the policy's terms, limits and exclusions and on the circumstances of the claim. We can't promise that the insurer will approve a claim or pay the amount above $1,000. A claim can be reported to the insurer whenever it's appropriate; it doesn't have to wait until the damage passes $1,000.
Our workmanship is covered whoever supplied the hardware. If we installed your bracket, rod or other hardware incorrectly, for example with the wrong anchors for the wall, missing fasteners, or not following its installation instructions, the warranty applies, and so does our property damage commitment for damage that work directly causes. A part that fails because of its own manufacturing defect is a matter for its manufacturer or seller, unless our work caused or contributed to the failure.
Yes. The 90-day workmanship warranty covers our installation and assembly work across our services: TV mounting, picture and art hanging, mirrors, shelves, curtain rods and ceiling tracks, blinds and shades, mounting into concrete, furniture assembly and window AC installation. It covers how we installed or assembled the item, not the item itself: a defective rod, blind or furniture part is a matter for its manufacturer.
Both commitments on this page cover problems reported within 90 days of the completion of the work: free correction of workmanship defects and our property damage commitment. After that, adjustments or re-installation are booked as a new service. The end of the 90 days doesn't end rights or liabilities that arise under applicable law.
If an installation looks unsafe, stop using it and keep people and pets away; you don't have to leave it in a dangerous state for us to see it. Email info@artfixpro.com with the service date, the installation address, a short description, and photos or video. If it's urgent, also call or text (917) 498-1863. To use the commitments on this page, report the problem within 90 days of the completion of the work. Keep the parts if you safely can, and add receipts or repair estimates if you have them; a missing receipt doesn't automatically rule out a claim. We may ask for a reasonable inspection, which is free, then arrange the correction, repair, compensation or insurance claim that applies.
It doesn't reduce them. This policy applies to services booked on or after January 1, 2026, including jobs done before this page was published; if the terms you booked under give you more protection on any point, we apply those. Services booked before January 1, 2026 remain covered by the terms that applied when they were booked.
This page covers our installation and assembly work, including that work during a full-service move or business relocation. Packing, handling and transport of belongings aren't covered by this page; ask us how belongings are protected before you book a move.
Prices are listed on each service page, and every installation is backed by the 90-day workmanship warranty and the property damage commitment on this page.