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Frequently asked questions

General answers about booking, prices, buildings and where we work. Each service page has its own detailed questions — links below.

FAQ

Booking & prices

How do I book ArtFixPro?

Choose the service, pick a date and a start time in the booking form on its page, and send the request. We confirm the time and the scope with you by phone or text. You can also call or text (917) 498-1863.

How are prices set?

Each service has published prices: TV mounting plans from $120, picture, mirror and shelf hanging at $100 per hour with a $100 minimum, fixed prices for curtain rods, tracks, blinds and shades, per-item furniture assembly from $50 and window AC installation from $120 per unit. Moves and commercial relocations are quoted after a free walkthrough. Anything outside the listed scope is agreed before the visit.

Can I book for today?

Same-day appointments are often possible, and there's no extra charge for same-day. Choose today's date when you book and we'll confirm the time with you by phone or text.

What are your hours?

7 days a week, 8 am – 8 pm. Appointment start times run from 8 am to 7 pm.

Can several jobs be done in one visit?

Yes. A TV, a few pictures, curtain rods and a bookcase can all go on the same visit — list everything in the booking notes so we plan enough time.

Is the work guaranteed?

Yes. Our installation work comes with a 90-day warranty: if something is wrong with what we installed within 90 days, we come back and fix it at no additional charge.

How do I pay an invoice?

Use the secure payment link on the Pay an invoice page, or ask us for the invoice details by phone or email.

FAQ

Buildings & insurance

Is ArtFixPro insured?

Yes. ArtFixPro carries $5 million in liability coverage and workers' compensation, and can send a certificate of insurance (COI) to your building on request.

My building needs a COI. What do I do?

Send the building's COI requirements — certificate holder, any additional insured parties and the management office's email — to info@artfixpro.com when you book, so the certificate can be on file before the visit.

Do you follow building drilling rules?

Yes. Co-ops and condos often limit work hours, require elevator bookings or restrict drilling into concrete slabs. Share the building's rules when you book and we plan the visit around them.

FAQ

Walls & installation

What kinds of walls can you mount on?

Drywall, prewar plaster, brick and poured concrete. Each needs different anchors and drilling, so tell us the wall type in the booking notes if you know it.

Do I need to supply the TV mount or other hardware?

For TV mounting, you provide the TV and a compatible wall mount. For wall hanging, curtains and blinds, you provide the items and their brackets; we bring the anchors and fasteners suited to your wall.

Do I need a ladder?

For wall hanging, curtain and blinds work, please have a ladder on site that safely reaches the installation height.

Can you hide the TV cables?

Yes — in a paintable cord cover or inside the wall where the wall allows it. The TV mounting plans include both options.

FAQ

Service area

Where do you work?

Manhattan is our home base, and we also work in Brooklyn and Queens — confirm your address when you book.

Where do you provide moving and business relocation?

New York City, New Jersey and destinations within approximately 100 miles of Manhattan. Longer-distance relocations may be arranged after a project review.

Didn't find your answer?

Call or text us — or describe the job and we'll reply with the price and timing.